Frequently Asked Questions (FAQ)
At CCN we pride ourselves on unparalleled
customer service and support. This
page contains answers to some of the
most commonly encountered computer
problems and questions handled by
our support staff, along with some
tips that we have found useful.
If you do not find the answer you
are looking for or need additional
assistance, give us a call at 508-428-2160
to speak with a technician. |
˜ My printer isn't
working, what should I do?
˜ My computer crashed
and now it doesn't work properly, can you
help me?
˜ What should
I do if I think my computer has been infected
by a virus?
˜ Where can I
find FREE anti-virus removal tools on the
Internet?
˜ How do I stop those annoying pop-up
windows from my browser?
˜ How do I know
if there are any adware or spyware components
on my computer?
My printer
isn’t working, what should I do?
1. Verify that your printer is turned
on and online:
- The printer is plugged into an outlet
that has power.
- The power switch on the printer is
turned on (look for a light).
- The printer is online and not set to
offline use in the printer settings. (On
most printers, a light next to the online
button indicates online status.)
2. Verify that your printer is supplied
with paper, toner, and any other required
supplies:
- There is paper in the printer.
- The printer is free of paper jams.
- There is sufficient toner, a fresh
ink cartridge, or ribbon in the printer.
3. Reset your printer to clear the printer
memory:
- Turn the printer off
- Wait 10 seconds
- Turn the printer back on
- Try to print your document
4. Reboot your computer (Write down these
instructions first):
- Shut Down your computer operating system
- Turn off the power switch
- Wait 30 seconds
- Turn your computer on
- Try to print again
5. If your printer still won't work, please
give us a call at 508-428-2160.
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My
computer crashed and now it doesn't work
properly, can you help me?
Yes, Cape Cod Networks can assist in repairing
your computer.
Call 508-428-2160 for more information.
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What should
I do if I think my computer has been infected
by a virus?
1. Do not open any email attachments or
send any email, shut down your email program.
2. If you have a virus protection software
installed on your computer:
- Update virus definitions
- Run a scan to detect and remove the
infection
3. If you do NOT have virus protection
software installed on your computer:
- Visit our Anti-Virus
Resource Center for additional information
and tools.
- Contact us at 508-428-2160 for information
on virus protection software for your
computer.
Cape Cod Networks is an authorized Symantec
Software Partner and can provide your business
with virus protection software.
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Where
can I find FREE anti-virus removal tools
on the Internet?
Information on Free online antivirus scanners
and software products can be found at:
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How
do I stop those annoying pop-up windows
from my browser?
Install the FREE Google Toolbar with advanced
features checked. The pop-up blocker in
the Toolbar Options menu prevents new windows
from automatically opening when you visit
a website.
Visit http://toolbar.google.com
for more information.
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How
do I know if there are any adware or spyware
components on my computer?
Install a privacy tool that scans your
computer to detect any adware/spyware related
issues. AdAware is a great privacy tool,
that scans your memory, registry, hard,
removable and optical drives for known data-mining,
aggressive advertising, and tracking components.
It then lists the results and offers to
remove or quarantine the components.
Visit http://www.ad-aware.com
for more information.
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